![]() There is no number to call and no agent to get in touch with through the chat so I looked up their customer service number on Google only to find that the number is no longer active. So I went on the website to try to speak to someone to get my money back only to be met with a half wit bot that is designed to run someone around in a circle by repeatedly asking for the customers email then sending a verification code then saying the code isn't correct and repeating the process all over again until a customer is left trying to throw their phone out the window. I canceled my membership only to be charged again. So I initially signed up to receive a Glam bag every month, only to find morsels of garbage (a runny hand cream, a pack of greasy face wipes, and tiny tubes of face masks and facial creams that didn't cover my face because of how small they were). ![]() I'm starting to question whether or not my $13 a month is even worth all of this. A friend of mine is also an Ipsy member and has basically never received any of her add ons. ![]() One time, one of my add ons was being processed for 4 WEEKS and when I asked a customer service rep about it, they didn't even apologize or tell me why I never received my item, just issues 600 points to my account to redeem for a product that I probably won't ever get lmao. In the last month I have ordered add ons and been charged for them only for them to not show up and then when I speak to a rep it's always the same sorry excuse of "we're so sorry this happened to you, unfortunately, we cannot replace the item(s) because we're sold out" and then go on and on about how your membership is important to them and how they're "trying to prevent hiccups like this from happening again" only for them to happen again. Secondly, when they're out of stock of their add ons, they won't tell you unless you speak to a customer service rep yourself. Recently, it's been taking up to 2 weeks for it to get to me and watching it sit in one state for a whole week isn't exactly a joyful experience for me. For one, it takes incredibly long for my bag to arrive because they ship with DHL. However, I have noticed a falter in their services. I love being an Ipsy subscriber because of the deals on products you get shopping through them whether it's their add ons or the Ipsy store and it's so nice getting a little monthly surprise every month.
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